Returns, Exchanges & Refunds Policy

We hope you love your Alluring Custom Designs purchase!

Each piece is thoughtfully prepared and, in many cases, handcrafted with care. We understand, however, that sometimes a purchase may not work out as expected.

Please review our return, exchange, and refund policy below before making your purchase.

Ready-to-Ship Items

Eligible ready-to-ship merchandise may be returned or exchanged within 14 days of confirmed delivery.

To be eligible, merchandise must be:

• Unused and unworn
• Unwashed
• Unaltered
• Free from stains, odors, makeup, pet hair, or other signs of use
• In its original condition
• Returned with any original packaging or tags, when applicable

Alluring Custom Designs reserves the right to decline a return or exchange if the item does not meet these conditions.

Before Making a Return

Please do not send merchandise back without contacting us first.

To request a return or exchange, email info@alluringcustomdesigns.com within 14 days of confirmed delivery.

Please include:

• Your name
• Order number
• Item you would like to return or exchange
• Reason for the request

Once your request has been reviewed, we will provide instructions for returning your item when applicable.

Items returned without prior authorization may not be eligible for a refund or exchange.

Exchanges

Eligible ready-to-ship merchandise may be exchanged within the 14-day return period, subject to product availability.

Because many Alluring Custom Designs pieces are handmade and fabrics may be available in limited quantities, we cannot guarantee that an identical replacement will be available.

If your preferred replacement is unavailable, we will work with you to determine another eligible option, which may include selecting another available item or receiving store credit.

Any difference in price between exchanged items will be addressed before the exchange is completed.

Custom & Personalized Orders

Custom and personalized items are created specifically for you and are therefore final sale and not eligible for standard returns or exchanges.

This includes items created according to customer-selected measurements, fabrics, colors, design specifications, personalization, or other customized requests.

Custom orders may only be eligible for review when:

• The item received differs materially from the agreed-upon order specifications
• An error was made by Alluring Custom Designs
• The item has a verified workmanship defect

If you believe there is an issue with your custom order, please contact info@alluringcustomdesigns.com as soon as possible so we can review the concern with you.

Sale & Clearance Items

Items marked Final Sale, including designated clearance merchandise, are not eligible for returns, exchanges, or refunds unless the item arrives with a verified defect or an error was made by Alluring Custom Designs.

Please review product information carefully before purchasing final-sale merchandise.

Handmade & Fabric Variations

One of the things that makes handmade products special is that no two pieces are always exactly alike.

Many Alluring Custom Designs products feature vibrant African-inspired fabrics with patterns that vary throughout the material. Because each item is individually cut and constructed, the placement of colors, prints, motifs, and patterns may differ slightly from product photographs or from another item made with the same fabric.

Minor variations in pattern placement, positioning, or other characteristics inherent to handmade production are not considered defects.

These differences are part of what makes your piece uniquely yours.

Damaged, Defective or Incorrect Items

We carefully inspect our products before they leave us, but if something isn't right when your order arrives, please let us know.

If your item arrives damaged, has a suspected workmanship defect, or you receive an incorrect item, contact info@alluringcustomdesigns.com within 48 hours of confirmed delivery.

Please include:

• Your name
• Order number
• Description of the issue
• Clear photographs showing the item and area of concern
• Photographs of the shipping packaging when shipping damage is involved

Please keep the item and its original packaging while your request is being reviewed.

Once we have reviewed the information provided, we will work with you to determine the appropriate resolution, which may include repair, replacement, exchange, store credit, or refund depending on the circumstances.

Return Shipping

For standard returns or exchanges based on customer preference, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable unless the return results from an error by Alluring Custom Designs or another circumstance for which we determine shipping should be reimbursed.

If a return is approved because of an error by Alluring Custom Designs or a verified product defect, we will provide instructions regarding applicable return shipping arrangements.

We strongly recommend using a trackable shipping method when returning merchandise.

Alluring Custom Designs cannot guarantee receipt of return packages sent without tracking.

Refunds

Once an authorized return is received, the merchandise will be inspected to confirm that it meets the requirements of this policy.

If approved, your refund will generally be initiated within 5–10 business days of our receipt and inspection of the returned item.

Approved refunds will ordinarily be issued to the original form of payment.

Please note that your financial institution or payment provider may require additional time to process and post the refund after it has been issued by Alluring Custom Designs.

Original shipping charges are nonrefundable unless otherwise stated in this policy.

Items That Cannot Be Returned

The following items are generally not eligible for standard returns or exchanges:

• Custom or personalized items
• Final-sale or designated clearance items
• Items that have been worn, used, washed, or altered
• Items damaged after delivery through use, improper care, or handling
• Items returned outside of the applicable return period
• Unauthorized returns

This does not affect our review of an item that arrived damaged, defective, or incorrect.

Questions?

We're happy to help.

If you have questions about whether an item is eligible for a return or exchange, please contact us before sending anything back.

info@alluringcustomdesigns.com

When contacting us about an existing purchase, please include your name and order number so we can assist you as quickly as possible.

Thank you for shopping with Alluring Custom Designs and supporting handmade artistry.

Because your style should be as unique as your story.